If your background check is currently processing and we reached out to you because we need additional information, please reply directly to the email or text message that you received.
If your background check is currently processing and we haven't reached out you, but you would like to provide an update or correction to the information you previously submitted, please contact one of our agents through live chat or through our support center.
In the event that your background check is complete, but you believe that the information included is inaccurate, please submit a dispute through our support center. Please include the information that you would like reviewed along with any supporting information regarding the claim (you can add any file or image as needed). Our team will conduct a re-investigation and get back to you as soon as possible.
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